I'd help troubleshooting it.
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dogzcatcher  All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 |  Posted - Feb 14 2015 : 7:54AMIt opens on my desktop, the moment I turn on my computer. I have a Windows 7 OS. It occurs even before the log-in screen. A grey-colored screen appears and a "loading files" task bar runs on the bottom of the screen. Most often, I'll disconnected the power before it completes the loading. If I don't, a screen appears with a sunlight emblem in the top, right-hand corner. My anti-virus software doesn't catch it. The only way to eliminate it is to restore my operating system to a previous version. Via a process of elimination, I'm certain I've located the source of this "start-up bug", as I call it. I have no idea what it is. [Link] |
| BYOB_Kenobi Senior Member “Life can only be understood backwards; but it must be lived forwards.” - Kierkegaard 2684 Posts 8/09 | Posted - Feb 14 2015 : 10:39AM I'd help troubleshooting it. [Link] |
| ninja1 Senior Member 2939 Posts 1/08 | Posted - Feb 14 2015 : 2:19PM [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Feb 27 2015 : 11:14PM [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Feb 27 2015 : 11:39PM Edited by - dogzcatcher on 2/27/2015 11:42:45 PM [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Mar 20 2015 : 11:23PM Like FreeOnes, Facebook will often have links to suspicious websites. It's just a pain-in-the butt to get this "bug" removed from my computer Has anyone else had this issue? My wife uses Facebook all the time for her online games and has no problem. [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Apr 20 2015 : 1:35AM I've typed in "msconfig" into the search box on my desktop. That brings up the msconfig window that shows me the things in my start up programs. One of which is that annoying start up bug described above. I noticed one program, with an unknown title, from the weather channel, in my start up programs. I disabled it. So far, so good. Edited by - dogzcatcher on 4/20/2015 1:36:25 AM [Link] |
| BYOB_Kenobi Senior Member “Life can only be understood backwards; but it must be lived forwards.” - Kierkegaard 2684 Posts 8/09 | Posted - Apr 25 2015 : 6:03AM I use CCleaner to backup registry and scan for startup processes installed every once in a while. [Link] |
| ninja1 Senior Member 2939 Posts 1/08 | Posted - Apr 26 2015 : 4:52PM [Link] |
| cubesnake Senior Member 3858 Posts 10/02 | Posted - Apr 29 2015 : 4:31PM I can only advide to use noscript add-on with firefox. It needs a little "learnng" time but if you teach it right bad scripts have no chance anymore ... knock knock knock on wood anyway Cube [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - May 3 2015 : 7:35PM Safe surfing practices (at least for me) is a start. Along with my anti-virus software, I've now added software from three other suggested and recommended companies. That seems to have solved the problem. Knock on wood. So far, so good. [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Aug 19 2015 : 4:34AM I have come to the conclusion that the only way to avoid this "start-up bug" is to disconnect my computer from the internet every time I shut it down. I leave it disconnected from the internet at start-up and connect it only after Windows is up and running. [Link] |
| Goldstein All-Star Member "You have sacrificed nothing and no one." 3689 Posts 8/10 | Posted - Aug 19 2015 : 6:54AM Often, one of the pieces involves re-installing bad things you think you have deleted (over-and-over... you delete the malware, but it keeps getting re-installed). Have you looked in the "Programs and Features" control panel to see if any odd programs have been installed since this all started? Also, Flash cookies exacerbate many "re-install" issues. Even though you delete cookies, Flash cookies (aka "local shared objects") -- which don't normally get cleared -- allow sites to re-install their regular cookies and preferences from/off of the Flash cookie. Also, many sites have taken to storing cookies in Internet Explorer -- even though you don't use it! So, even though you are using another browser and clearing your cookies, the IE cookies are still there. Clearing your cache, history, cookies and -- importantly! -- Flash cookies (aka "local shared objects") has become a cat-and-mouse/Spy-vs-Spy hassle. I strongly recommend getting and using CCleaner http://www.piriform.com/ccleaner/update?v=5.01.5075&l=1033&o=6.1W6 on a regular basis. Scroll to the bottom of the page and click on "No Thanks" On the next page, click on download CCleaner Free On the next page, "Download Latest Version" (I prefer to download this to my desktop as opposed to the Downloads folder) Install and run. CCleaner will safely clear all the crap (it's original name was CrapCleaner) from your computer when you choose to run it. This includes clearing-out the dangerous Flash cookies -- that normally don't get cleared when you empty your browser cache -- and which the bad actors use to restore your regular cookies that you thought you deleted. I run mine after every session on the Internet, and often will run it after each website :) CCleaner will also allow you to exempt individual cookies from being deleted if you so choose. Do you know how to boot-up in Safe Mode? If so, I will make some recommendations -- but only if you reply that you are willing to follow-through :) [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Aug 22 2015 : 2:47PM [Link] |
| Goldstein All-Star Member "You have sacrificed nothing and no one." 3689 Posts 8/10 | Posted - Aug 22 2015 : 7:30PM You do NOT want more than one active anti-virus/malware running at the same time!So, Norton is your active anti-virus/malware. Malwarebytes -- the free edition where you have to choose to run it -- is an EXCELLENT supplementary program, as it is not running actively. You decide to run it as an extra check, and as an additional cleaning tool, when you want/need to. Do not run SuperAntiSpyware. It runs as an active program, and will fuck with what Norton is doing. If it were me, I'd uninstall it from your computer. Also, ParetoLogic PC Health is probably not worth bothering with. It runs as an active program, and will fuck with what Norton is doing. If it were me, I'd uninstall it from your computer. Also, there are many "scam" complaints regarding the program, if you go looking for them. Booting in Safe Mode is an excellent way to help remove malware from your computer. Why? Because it boots-up the computer with only the OS and the minimally necessary programs to operate the computer. So, whatever malware you may have on your computer does not have a chance to start up when you're in Safe Mode! Once you're in Safe Mode, you will run your Norton, Malwarebytes and CCleaner -- and they will have a better opportunity to detect and clean malware, because it is not running. So, I suggest: (1) Run Norton, Malwarebytes and CCleaner -- in that order -- in regular normal boot (2) Turn computer off (3) Re-start computer into Safe Mode (4) Run Norton, Malwarebytes and CCleaner -- that order -- in Safe Mode (5) Restart, and let computer boot up normally Read these two posts [Link] |
| Pieps Senior Member Honey, come quick, somebody on the internet is wrong! 9233 Posts 11/13 | Posted - Aug 22 2015 : 11:17PM [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Aug 23 2015 : 6:44AM I've uninstalled the two programs you suggested. I'll use your recommended procedures on my computer by hitting the F8 button at start up to get into safe mode when needed. I appreciate the help. [Link] |
| Harri Patel Senior Member #SDNY he's all yours. -- Michael Steele 5110 Posts 3/03 | Posted - Aug 24 2015 : 11:53PM [Link] |
| Goldstein All-Star Member "You have sacrificed nothing and no one." 3689 Posts 8/10 | Posted - Aug 25 2015 : 2:28AM I don't care for it, myself, but it is a valid serious program. I use and personally recommend VIPRE Internet Security 2015When the time comes to pay Norton again -- in order to keep receiving updates and current definition updates -- that's when I would encourage the switch to VIPRE. In the meantime, he's paid for Norton, and might as well get his money's worth. [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Aug 25 2015 : 9:01PM I regret accusing certain websites in the past for this issue, when I really didn't know the source of this start-up bug. I suspect something has been installed on my computer that is activated every so often when an internet signal is sent. The problem does not occur if I leave my internet connection disconnected from my router when I turn my computer on. It's when I forget to disconnect the internet cable and start it up the next day (while connected) that this problem has happened. Thank you for helping me. [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Aug 28 2015 : 11:28PM I've searched for anything named "CyberLink" on my computer and, until yesterday only found an empty folder named "CyberLink". Yesterday, after this bug appeared again, I shut off the power before it would finish. (again) I typed into the search box in my start menu the letters EXE, in the hope of finding something. A link to "Allow programs to communicate through Windows Firewall" appeared at the top of the search result. I clicked on that link, which took me to a box that listed all the programs allowed to communicate through Windows Firewall. In two listings was:"CyberLink PowerDVD 10.0" I unchecked both boxes for those listings. Hopefully, I've located the source of the start up bug. [Link] |
| Harri Patel Senior Member #SDNY he's all yours. -- Michael Steele 5110 Posts 3/03 | Posted - Aug 29 2015 : 3:18PM [Link] |
| Goldstein All-Star Member "You have sacrificed nothing and no one." 3689 Posts 8/10 | Posted - Aug 29 2015 : 6:06PM We are now up to CyberLink PowerDVD 15 (just released). It is also being promoted as "Windows 10 Ready." In addition to coming "pre-installed" on some new computers, some CyberLink programs -- such as PowerDVD -- are occasionally packaged with retail versions of DVD and Blu-ray drives. IMPORTANT: CyberLink programs that come packaged with computers and DVD/Blu-ray drives are NOT the same as the full retail versions. They are typically limited in functionality and/or trial versions. Have you recently (or ever) added a new DVD or Blu-ray drive to your computer? If so, did you install free software that came with the drive? Have you recently done a factory re-install of the OS and original software that came with the computer (from your original back-up disks)? OR Did you update your computer to Windows 7 from an earlier OS that originally came with the computer? If so, what was the original OS? When you (presumably) upgraded to Windows 7, did you do a clean install? OR Did you simply upgrade your current Windows installation (i.e. from Windows XP or Vista to Windows 7 by only updating the OS and leaving everything else on your hard drive alone)? FYI, here is a link to PowerDVD Updates and Patches. Find and review this:I use MANY CyberLink programs on several of my computers (PowerDVD 12 and PowerDVD 13 included). One of the things CyberLink does is to "break" your firewall, so that their program(s) are constantly "phoning home." For example, this is why users are always bombarded with upgrade offers when using their programs. In fact, if you "fix" the CyberLink firewall "hack," some of their programs don't work properly. In any event, other than annoying, the CyberLink programs constantly "phoning home" appears to be harmless. I think it's possible that your dormant CyberLink PowerDVD 10 has gotten it into its head to update itself. Harry is on the right path, HOWEVER, in Windows 7, you need to go to the "Programs and Features" control panel to remove programs. Start menu > Control Panel > Programs and Features Here is where you need to get to:  PLEASE let us know if your computer, in fact, has CyberLink programs installed! This is very important if you want us to be able to help you. In any event, since we are dealing with PowerDVD 10 -- an outdated, no longer supported version -- you should uninstall it from your computer (assuming you find it in the "Programs and Features" control panel). For a FREE media player -- that is constantly kept up-to-date -- you should get and install VLC media player for all your media and video playback needs... AFTER you uninstall your outdated CyberLink programs. Here is the VLC media player download page. Edited by - Goldstein on 8/29/2015 6:13:38 PM [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Sep 13 2015 : 4:24AM Since I last posted, this problem has not occurred. My guess is that you're correct Goldstein, CyberLink 10.0 was "trying to phone home". When it didn't find anyone there, it kicked in the Windows restore program that screwed-up my computer. I also downloaded the VLC media player. I like it! Thanks, Harry & Goldstein, for your help in this matter. [Link] |
| BYOB_Kenobi Senior Member “Life can only be understood backwards; but it must be lived forwards.” - Kierkegaard 2684 Posts 8/09 | Posted - Sep 14 2015 : 8:57PM Anyway, do you have CCleaner installed? Many programs install other programs and services. I routinely go thru and stop programs that automatically run or startup that don't need to. CCleaner has a nice interface to do this. If you want to investigate this, install CCleaner Slim and we can see the results of your start up situation in your registry (with CCleaner). But you shouldn't do it by yourself if you haven't before cause knowing the cryptic * .exe may affect functionality. Let me know if it's still a problem. [Link] |
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| Zepern Member 174 Posts 5/15 | Posted - Sep 16 2015 : 6:21AM Edited by - Zepern on 9/16/2015 6:23:50 AM [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Sep 25 2015 : 10:17PM Since I last posted in this thread, I haven't had any more problems with the "start-up bug". Yes, I have CCleaner installed. I also found another software program from the same company that will show the temp readings of my processor. Excessive heat will kill electronic equipment often. Let's see... in my 59 years, I've owned Camille (collie) Frisky (collie) Jenny (collie) Lady (Lab) Willy (Lab) Rusty (Mix) Shadow (Lab) Jenny (Pit/mix) and Valentine (Lab/mix). No beagle named "Baxter". It is good to hear from you, my friend. Edited by - dogzcatcher on 9/25/2015 10:20:37 PM [Link] |
| cubesnake Senior Member 3858 Posts 10/02 | Posted - Nov 17 2015 : 3:48AM Cube [Link] |
| dogzcatcher All-Star Member Fat bottomed girls make the rockin' world go round! 1551 Posts 5/09 | Posted - Apr 19 2016 : 2:07PM I have tried to delete all CyberLink files, yet, it has occurred again. This last time, after it occurred, I noticed it may be trying to upload files for the aftermarket, wireless mouse "Gear Head" I've been using. Yep, it may be the mouse. This problem did not occur when I got the computer from HP. I ordered a wired mouse from HP a few days ago. I replaced the wireless "Gear Head" mouse with the new wired mouse today. I made a note of today's date (4-19-16). [Link] |
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