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Introducing Natasha Carter| Author | Post |
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| vassfaret Member 64 Posts 10/05 |  Posted - Jul 25 2008 : 12:03PM"In stock - 2-3 days", they say. No problems to accept that. But waiting eight days and nights without even processeing (- or any explanation), it is NOT good enough. I´ve shot them e-mails about this matter, but unfortunately no respons. Is this "business as usual", Adultdvdpacific? What do you mean with "In-stock"? [Link] |
Flash  Golden Age Classic 11018 Posts 5/01 | Posted - Jul 25 2008 : 2:45PM [Link] |
| Adult DVD Pacific Deactivated User 18 Posts 6/07 | Posted - Aug 21 2008 : 3:13PM Firstly we were having many (and I mean many) UPC discrepancies with our supplier when we placed orders for which we had received. Unfortunately the adult industry is not as good at getting this right as general DVD in terms of specific UPC's for individual titles. This lead to having to order and reorder the same title which caused delays. We have been sorting through this with main supplier as we rely on their data feed for ordering and it is getting much better. Secondly we were having titles not in stock shipped to us by ground from suppliers. This was taking roughly 3-4 days but if you ordered mid week then we would not have your title to our warehouse until possibly Monday. By the time we turned it around there could conceivably be a week's delay. We have done two things to overcome this by making more space available at our own warehouse to carry titles in stock locally and also now shipping all orders from suppliers by overnight. I have no doubt the resolutions we have undertaken as above will improve things dramatically. I am also very concerned that you did not receive a repsonse on this issue vassfaret by e-mail. Could you please let me know which e-mail address you sent your enquiry too as would like to follow up on this. One thing we do pride oursleves on is customer service so is important to me to have this dealt with. Thanks! [Link] |
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