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All Forums > International Shopping > International Shopping Forum Page 4 > Why customs charge for a parcel valued under £18?
AuthorPost
loz
Member

UK
134 Posts
1/05
Posted - Apr 9 2008 : 4:30PM
Hi,
As far as I am aware you can import DVDs into the UK from outside the EU, and as long as the value is UNDER £18 you are not liable for any charges.
£18 import
As such I was quite suprised when a parcel I had ordered from AdultDVDBestDeal arrived - total value $14.65 (approx £7.50) - and the post office told me I had to pay them a fee before I could pick it up.
The customs declaration label appeared to be correctly filled in by the sender, and bizarrely the charges were listed on the parcel as: Import Duties - Nil, and VAT £Nil, yet they still wanted to charge me a handling clearance fee of about £10!
The post office couldn't explain why I had been charged this when the item was under £18, so I returned it to the sender.
Anyone else had issues like this? How can they charge me money when they shouldnt have stopped the parcel in the first place?
Gabriel Nine
Senior Member

Firecracker
1273 Posts
8/01
Posted - Apr 9 2008 : 5:14PM
That's hard to explain - could it be something as daft as inadequate postage on the parcel? I knew the Royal Mail were struggling for revenue but this is ridiculous.
sir wankalot
Member

UK
904 Posts
5/03
Posted - Apr 10 2008 : 2:35PM
I'd have got Royal Mail to contact customs and explain why a fee was payable. It could have been a mistake.



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