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All Forums > International Shopping > International Shopping Forum Page 23 > 5 Star DVD are they any Good ?
AuthorPost
pjaxon
Member


11 Posts
7/01
Posted - Apr 12 2002 : 2:34PM
I would be grateful if anyone could supply info on 5 Stars
delivery success to the UK. I have always used DVD Advantage, who are excellent. But on noticing the current 5 star offers I am very tempted.

I have e-mailed them with an initial enquiry about a fairly sizeable order, but they havent even replied. So should I steer clear. Are they worth bothering with ? ?

Help appreciated. Thanl you.

five_star
Five Star DVD

Tempe, AZ
167 Posts
11/99
Posted - Apr 12 2002 : 6:00PM
pjaxon-

I think it important to have reasonable expectations about how long a response should take especially with unusual topics. A detailed response was sent to you within 48 hours. Questions about volume discounts, special customs handling and customized international shipping take longer because they require research and customer service has to forward them on to a manager.

Ken Graham
Five Star DVD

pjaxon
Member

11 Posts
7/01
Posted - Apr 12 2002 : 9:07PM
Ken,
May I thank you for youre prompt reply (via this forum)as without my post, I had already given 'a member' of your sales team 96 hours to respond. (Not 48hours)

I DO appreciate your willingness to export $500 worth of products to England, but unfortunately as you WOULD declare
the TRUE value in English sterling i would incurr a onsiderable tax incursion. The favourable prices on youre site are not quite as appealing if you are NOT a US citizen.

I genuinely would still like to order 50+ discs but am dissapointed that you cannot help me on this occasion.

However 'Thank you for youre time' and should you wish to contact me directly you have my address.

All the best.

Paul.

Meridian
Member

155 Posts
8/01
Posted - Apr 12 2002 : 9:53PM
Why is this being posted here? Any search through this forum will reveal tons of very detailed information on Fivestar shipping to the UK.

Saying that buying from a US company is more expensive if you don't live in the USA is about as meaningful as saying there are 24 hours in a day. I don't live in the USA and have been very happy with the few reasonably sized orders I've made through Fivestar. I can't think of anything more that I could have hoped for or expected from the experience.

Criticising an established and professional company for

a) not privately or publicly announcing to you or the rest of the world that they are happy to break the customs laws of your coutnry and theirs.

and

b) meaning it.

is crazy! Give them a break.

scipio
Senior Member

1901 Posts
2/00
Posted - Apr 13 2002 : 12:56AM
I'm locking this thread. pjaxon, your second post is much more appropriate to email.

Meridian, thanks very much for your post. You saved me the trouble :)

cheers,

scipio




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