I used to recieve my fivestar orders in 7-8 days (I'm in Australia). Since Sept11 and the Anthrax scares their orders have taken 10-14 days to arrive from my shipping notice emails.
Hi I've been waiting on an order since the 22/02/02, the money was taken from my credit card on the same day and as of today have still not received anything, i e-mailed them and received a reply straight away telling me the order was shipped on the 22nd but to wait 1-2 weeks just in case customs have seized them but there was no material that customs would have any problems with and i have not received any notification from our great uk customs that this is the case. I shall keep you informed.
Just to follow-up to let everyone know that I've been contacted by Ethan from FiveStar DVD, who has very kindly agreed to reship my order.
Fingers crossed! The UK has come quite a long way since the bad old days of risking potential prosecution or personal visit from C&E for the heinous crime of importing adult consensual porn; still such packages must run the guantlet of C&E and the UK postal service and it will be some time yet before the process is entirely hassle free.
My thanks to FiveStar to restoring my confidence somewhat in importing porn. Fivestar and other suppliers who bother to ship internationally certainly get 'dissed' when things go wrong so it is only right that they get an honourable mention when praise is due.
Meanwhile I'll await my mail with everything crossed
I'm from Australia, I was informed by Ken from 5* that my order was shipped on the 22/3/02. I still haven't seen the package arrived yet, should I be worried and contact Ethan or wait for a few more days??
I'd give it another few days before I started worrying. At the moment 10-14 days for an order to arrive is not uncommon at all (I'm in Melb).
if your order doesn't arrive by Friday's mail, I would however drop them an email to let them know of the situation, then give it another two weeks before it looks like it's not ever going to arrive.
I have had orders take 3-4 weeks from various US-based retailers in the past, and while it truly does sucketh the big one, it's a fact of life living over here... :/
good luck, and let us know when it arrives,
PB3, good to hear that your DVDs eventually arrived safe and sound :)