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All Forums > Shopping Info > Shopping Info Forum Page 18 > Five Star DVD
AuthorPost
JennaRulez2006
Member


The Best things In Life Are Chocolate
732 Posts
11/05
Posted - Feb 22 2007 : 8:40PM
Seems this online retailer is now terrible with customer service. Five Star used to be really good. Now forget it, what a rip off. I have had a title on backorder since November and when I emailed them to change the title to one in stock for the same price, which they have done no problem in the past, after 2 weeks no reply. Post on their forum and still nothing. Not sure if calling them is owrth it or not. What a change from a year ago.

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astroknight All-Star Supporter
Questionable Moderator

Tastes so good...
4187 Posts
11/99
Posted - Feb 22 2007 : 10:42PM
Have you checked your spam filters? For some reason, 5 Star is frequently caught by my filters (about 95% of the time).

"Vegetarianism for me is about saying ‘yes’ to things - even meat." - Coupling

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JennaRulez2006
Member

The Best things In Life Are Chocolate
732 Posts
11/05
Posted - Feb 23 2007 : 1:40AM
They never go to my spam filter. Seems alot of people on the forum there on the site are complaining about no customer service lately and no replies. Might be a change in ownership and employees.
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Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Feb 23 2007 : 11:06AM
I think they might be struggling under the pressures of their legal battles. (Just a guess, no actual knowledge if this is the case or not.) They have lost employees too. The company is still under the same ownership.
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sir wankalot
Member

UK
904 Posts
5/03
Posted - Feb 23 2007 : 3:42PM
Is it possible to have a kickback store credit issued to FiveStar cancelled and issue it to another store?
I am yet to hear back from them (for the voucher number) and i wanted to place an order tonight.
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Drew Black
broken crankshaft

8009 Posts
9/99
Posted - Feb 23 2007 : 9:13PM
Sure, just write to me at drew@adultdvdtalk.com with the details.
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JennaRulez2006
Member

The Best things In Life Are Chocolate
732 Posts
11/05
Posted - Feb 25 2007 : 12:19AM
Well I am guessing I am out the title and so won't be ordering from them again. Lesson learned, was only a $7us dvd anyhow. No biggie
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phatbasey
Senior Member

1390 Posts
1/05
Posted - Feb 25 2007 : 1:55AM
This is sad news I bought all the time from Five Star...might have to wait on that order I was going to place this weekend then.
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JennaRulez2006
Member

The Best things In Life Are Chocolate
732 Posts
11/05
Posted - Feb 25 2007 : 10:36AM
I have ordered from them for the past 3 years and always liked their service. But seems ever since the legal troubles they have no customer service and on the forum there it seems alot of people are not too pleased at all.
I think I will go with Action DVD next. Five Star had the best prices too.
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zorge
Member

278 Posts
8/06
Posted - Feb 28 2007 : 4:03PM
i ordered 4 dvds from them just a couple weeks ago, ones that were noted to be "in-stock" and they came right away. I know that's just one example, but maybe the problems are with backorders?
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CK
Member

USA
26 Posts
6/03
Posted - Mar 1 2007 : 4:53AM
In my experience, this is usually a sign of a e-tailer in trouble...
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